Engineering Happiness for your Clients: Support through Building Relationships.

For many, providing support for a service or software is often the last step in the development cycle, and it’s not everyone’s favourite thing to do.  Learning to excel at providing customer support, using good tools for support, and having a solid strategy can make a huge difference for your own time management, and for building a strong and happy client base.  In this 45 minute session we will hear stories of support success and failure, and get some practical advice on doing day to day support.

Level: All

Prerequisites: Anyone can attend – this will target anyone who has ever had to support a client, or even their parents.