{"id":979447,"date":"2014-03-23T20:33:52","date_gmt":"2014-03-24T00:33:52","guid":{"rendered":"https:\/\/2014.ottawa.wordcamp.org\/?post_type=wcb_session&#038;p=979447"},"modified":"2014-04-19T05:58:51","modified_gmt":"2014-04-19T09:58:51","slug":"engineering-happiness-for-your-clients-support-through-building-relationships","status":"publish","type":"wcb_session","link":"https:\/\/ottawa.wordcamp.org\/2014\/session\/engineering-happiness-for-your-clients-support-through-building-relationships\/","title":{"rendered":"Engineering Happiness for your Clients: Support through Building Relationships."},"content":{"rendered":"<p><a href=\"#mikey-arce\"><img loading=\"lazy\" decoding=\"async\" id=\"grav-00542b20e199a94a9c5da3b773996296-0\" class=\"avatar avatar-48 photo grav-hashed alignleft\" src=\"http:\/\/0.gravatar.com\/avatar\/00542b20e199a94a9c5da3b773996296?s=81&amp;d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&amp;r=G\" alt=\"\" width=\"48\" height=\"48\" \/><\/a>For many, providing support for a service or software is often the last step in the development cycle, and it\u2019s not everyone&#8217;s favourite thing to do. \u00a0Learning to excel at providing customer support, using good tools for support, and having a solid strategy can make a huge difference for your own time management, and for building a strong and happy client base. \u00a0In this 45 minute session we will hear stories of support success and failure, and get some practical advice on doing day to day support.<\/p>\n<p><strong>Level:<\/strong> All<\/p>\n<p><strong>Prerequisites:<\/strong> Anyone can attend &#8211; this will target anyone who has ever had to support a client, or even their parents.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For many, providing support for a service or software is often the last step in the development cycle, and it\u2019s not everyone&#8217;s favourite thing to do. \u00a0Learning to excel at providing customer support, using good tools for support, and having &hellip; <a href=\"https:\/\/ottawa.wordcamp.org\/2014\/session\/engineering-happiness-for-your-clients-support-through-building-relationships\/\">Continue reading <span class=\"screen-reader-text\">Engineering Happiness for your Clients: Support through Building Relationships.<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":11829986,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1582047040,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[979445],"footnotes":""},"session_track":[119092],"session_category":[],"class_list":["post-979447","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-site-creators"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"February 18, 2020","time":"12:30 pm"},"session_speakers":[{"id":"979445","slug":"mikey-arce","name":"Mikey Arce","link":"https:\/\/ottawa.wordcamp.org\/2014\/speaker\/mikey-arce\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/sessions\/979447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/sessions\/979447\/revisions"}],"predecessor-version":[{"id":979448,"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/sessions\/979447\/revisions\/979448"}],"speakers":[{"embeddable":true,"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/speakers\/979445"}],"author":[{"embeddable":true,"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wporg\/v1\/users\/mikeyarce"}],"wp:attachment":[{"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/media?parent=979447"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/session_track?post=979447"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/ottawa.wordcamp.org\/2014\/wp-json\/wp\/v2\/session_category?post=979447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}